Exchange and Return Policy

At Direct Pavers, we are committed to providing high-quality products and a smooth, transparent shopping experience. Please review our policy below regarding returns, exchanges, and order cancellations.

1. Manufacturer Warranty

All products are covered by the manufacturer’s warranty, which includes any defects related to production. If you notice any technical issues, please contact us so we can evaluate the case and arrange a replacement according to the warranty terms.

2. Order Cancellation

• Before delivery:
  You may cancel your order at any time before delivery with no additional cost. Simply request the cancellation before the product is shipped.

• After delivery:
  If you choose to cancel after the order has been delivered, you will be responsible for all shipping and return freight costs.

3. Returns & Exchanges

• Defective product:
  If the product has a manufacturing defect, we will provide a free replacement, pending evaluation and approval under the warranty policy.

• Customer purchasing error:
  If a return or exchange is requested due to a customer error at the time of purchase (such as incorrect color, model, size, or quantity), we are unable to accept the return or exchange, as the order is prepared based on the exact specifications selected.

4. Product Conditions for Returns or Exchanges

For items that qualify for return or exchange (e.g., defective products), the product must:

• Be in its original packaging;

• Show no signs of installation or use;

• Include the invoice and any applicable accessories.

5. Support

If you need assistance with returns, exchanges, or cancellations, our team is here to help. Please reach out to us through our official customer support channels.