Manufacturer Warranty Policy

Last updated: November 20, 2025

At Direct Pavers, all products we sell are backed by the official manufacturer’s warranty. Each manufacturer provides its own warranty coverage, terms, limitations, and claim process. This policy explains how warranty coverage works and how customers can submit a claim.

1. Warranty Coverage

All pavers, blocks, and related hardscape materials purchased through Direct Pavers are covered exclusively by the warranty offered by the manufacturer of the product.

Common coverage may include:

  • Defects in materials

  • Defects in manufacturing

  • Structural integrity issues

Coverage varies by manufacturer and product line.
Direct Pavers does not provide its own independent warranty.

2. Manufacturers We Work With

Products sold by Direct Pavers may come from the following manufacturers:

  • Tremron

  • Flagstone

  • TriCircle Pavers

  • (and other manufacturers depending on product availability)

For accurate and complete warranty details, customers should refer directly to the manufacturer’s official warranty documentation.

3. What Is Not Covered

Manufacturer warranties generally do not cover:

  • Improper installation or failure to follow installation guidelines

  • Normal wear and tear

  • Damage caused by weather, flooding, or natural events

  • Damage caused by chemicals, stains, or improper cleaning products

  • Color variation (common in concrete pavers)

  • Efflorescence, a natural mineral deposit visible on pavers

  • Damage from heavy equipment, vehicles, or misuse

  • Issues caused by base preparation or soil conditions

These exclusions are determined by each manufacturer.

4. Warranty Claims Process

If you believe your product has a manufacturing defect, please follow the steps below:

Step 1 — Contact Direct Pavers

Email or call us with:

  • Your full name

  • Order number

  • Description of the issue

  • Photos or videos showing the defect

  • Proof of purchase (invoice)

Step 2 — We Forward the Claim to the Manufacturer

We will relay all the information to the appropriate manufacturer for evaluation.

Step 3 — Manufacturer Review

The manufacturer will:

  • Review the claim

  • Request additional information if needed

  • Determine whether the issue is covered under their warranty

All final decisions are made solely by the manufacturer.

Step 4 — Resolution

If approved, the manufacturer may offer:

  • Replacement materials

  • Repair

  • Store credit (depending on manufacturer terms)

Direct Pavers does not determine or influence the outcome of warranty evaluations.

5. Required Conditions for Warranty Review

For a warranty claim to be considered, the product must:

  • Have been purchased through Direct Pavers

  • Have been installed following industry standards

  • Not have been altered, damaged, or misused

  • Be within the manufacturer’s warranty period

All documentation requested by the manufacturer must be provided.

6. Shipping and Delivery for Warranty Replacements

If the manufacturer approves a warranty replacement:

  • Materials are provided by the manufacturer according to their terms.

  • Delivery or freight costs may apply depending on the manufacturer’s policy.

  • Direct Pavers follows the manufacturer’s instructions regarding replacements.

7. Limitation of Liability

Direct Pavers does not guarantee or modify manufacturer warranties.
We are not responsible for:

  • Labor or installation costs

  • Contractor mistakes

  • Removal or disposal of defective products

  • Site conditions affecting the product

Your sole remedy under a warranty claim is provided by the manufacturer, not by Direct Pavers.

8. Contact Information

For warranty questions or to submit a claim:

Direct Pavers
Phone: +1 (813) 819-1450
Website: directpavers.com